Deliver a Smarter, Faster, Scalable Support with Smart Support
A modern AI-supported WordPress helpdesk & Support ticket system plugin with email-to-ticket, automation, SLAs, and a clean multi-agent workspace.
- Unlimited Tickets
- Unlimited Users
- Unlimited Agents
- GDPR Ready
Live Ticket Volume
1,284
Last 24 hours
Everything your team needs
Centralize tickets, automate workflows, track SLAs, and delight customers with a beautiful support portal & optional AI for agents and end users.
Unified Ticketing
Web, email, and API — all tickets land in one queue with mentions, notes, tags, and canned replies.
Email Bridge
Convert emails into tickets automatically with OAuth/App Passwords, multi-inbox, and sync health.
Automations & SLAs
Rules, triggers, and SLA targets keep tickets moving. Auto-assign, escalate, and notify stakeholders.
Analytics
Response time, first contact resolution, backlog trends, and agent performance dashboards.
Multi‑Agent & Roles
Fine-grained roles, private notes, and collision detection for efficient collaboration.
AI Support for Agents & Users
AI-powered help for agents and customers, with tailored support experiences.
Power up Smart Support with Add‑ons
Extend your Smart Support WordPress helpdesk ticket system Plugin with optional add‑ons tailored for growth.
Email Bridge
Create tickets automatically from incoming emails across Gmail, Outlook, and more.
Front‑end Support
Dedicated front-end dashboard where agents can login and manage tickets without WP admin.
Custom Status
Create custom ticket statuses to organize and track tickets more efficiently.
Canned Replies
Respond faster with one‑click canned replies that save time and ensure consistency.
Ticket Templates
Allow end users to submit tickets faster using pre‑made custom templates.
Registration Fields
Capture more data with advanced registration fields and additional user information.
WooCommerce
Advanced support features specifically designed for e-commerce businesses
Guest Support
Allow guests to submit support tickets without registration using email-only.
Smart Widget
Add AI support or a simple search with a floating widget that lets users quickly search the documentation, or Ask AI.
Documentation
Allowing agents to quickly insert knowledge base articles with search functionality to ticket replies.
Auto Responder
Automatic responses to tickets based on departments, products, keywords, status, & schedule.
Private Credentials
Securely exchange sensitive login details inside support tickets without email, chat apps, or risk.
SLA (Service Level Agreement)
Enforce response and resolution commitments with advanced SLA management& prevent SLA breaches with proactive alerts.
Time Tracking
Accurately track time spent on support tickets by agents, departments, and clients.
Productivity Suite
Enhance agent productivity with comprehensive workflow tools, to-do lists, etc.
Auto-Close Alerts
Send users warning reminder emails before automatically closing a ticket.
Gravity Forms Integration
Create tickets automatically from Gravity Forms submissions using field-based mapping.
Webhook
Send secure, signed ticket webhooks to external systems with logs and retries.
Organizations (Company Profile)
Manage companies and teams as organizations with a unified ticket flow for teams.
Importer [FREE]
Import tickets from other ticketing systems like Fluent Support, Zendesk, etc.
How it works
From ticket intake to resolution — a transparent workflow that just flows.
Submit
Customers submit via web form or email, the system creates a ticket.
Route
Rules auto-assign to the right agent/queue by priority and tags.
Respond
Agent engages with customer, asks clarifying questions, gives updates.
Resolve
Issue fixed, ticket marked as resolved/closed.
Screenshots & Live Demo
Explore the agent workspace, customer portal, and reports.
Simple, transparent pricing
No hidden fees. Upgrade, downgrade, or cancel anytime.
Starter Bundle
For one website, best for freelancers and small sites.
- Core plugin
- All Add‑ons included:
- 1 site license
- 1 year updates & support
Professional Bundle
For 5 websites, ideal for agencies and growing teams.
- Core plugin
- All Add‑ons included:
- 5 site license
- 1 year updates & premium support
Business Bundle
For up to 25 websites, designed for enterprises.
- Core plugin
- All Add‑ons included:
- 25 site licenses
- 1 year Priority support
Have a Question? Search Here
What Smart Support users are saying?
“We love the clean UI and powerful automation. Our agents actually enjoy using it.”
— Mark, Operations @ Globex
“Self‑hosting with WordPress gave us control and compliance without losing modern UX.”
— Sara, IT Manager @ Initech
Ready to support your customers smarter?
Spin up your helpdesk in minutes. Start free, upgrade anytime.
Live Ticket Volume
1,284
Last 24 hours