Smart Support Desk:

A web based application enabling your organization to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure. Based on the ITIL service management system (IT Infrastructure Library), and built using Microsoft’s .NET Framework, Smart Support Desk provides a flexible and scalable solution for managing service requests or case management processes and is a cost effective solution for end users and customers.

Smart Support Desk combines a browser-based interface with a globally accessible back-end database. It is designed to provide the benefits of an intuitive interface with the latest advancements in browser technology.

Key Features & Benefits

• 100% web based - cost effective, fast deployment, easy of use.
  
• Multiple licensing modes:
  
  • Subscription based: Application hosted by SMCS. You access the application based on the subscription model via your web browser (Internet Explorer or FireFox).
    
  • Local Installation: You install and access the application on your intranet server(s).
    
• Minimum hardware requirements: Most major web browsers can be used for accessing the application.
  
• Supports multiple access levels and roles based on your organization hierarchy.
  
• Ability to define FAQ’s for expediting incident resolutions by providing easy access to common solutions, known issues, and workarounds.
  
• Email distribution lists to notify users and groups about an event.
  
• Executive dashboard with drill down capabilities.
  
• Option to synchronize with Active Directory for secure access.
  
• Self service with integration to any of the existing application features.
  
• Option to attach multiple documents to an incident throughout its lifecycle.
  
• Ability to create and manage incidents through Smart Devices.
  
• Reports for various business and knowledge levels.
  
• Facility to link similar, interdependent incidents.
  
• Supports an unlimited number of incidents.
  

To learn more about Smart Support Desk or our other products, contact us today. We look forward to hearing from you!

For free 30-days trial of Smart Support Desk, contact us today.